Privacy Policy

Mini Mist is the data controller responsible for your personal information.

• Business name: Mini Mist
• Contact email: enquiries.minimist@outlook.com
• Social media: @minimist.uk

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details above.

Depending on how you interact with Mini Mist, we may collect some or all of the following information:

Information you provide when placing an order

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Details of the products you purchase
• Order number and transaction details
• Information relating to delivery or returns

Payment information

Payments may be processed through third-party payment providers. We do not normally receive or store your full payment card details.

Your payment information is processed securely by the relevant payment provider in accordance with its own privacy policy and security procedures.

Information you provide when contacting us

If you contact Mini Mist by email, social media, contact form or another method, we may retain:

• Your name or username
• Contact details
• The contents of your message
• Information necessary to deal with your enquiry, complaint, return or other request

Website and technical information

If you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser and device information
• Pages visited
• Approximate location
• Website usage information
• Cookie and similar technology information

We may use your personal information to:

• Process and fulfil your orders
• Take and process payments
• Arrange delivery of your products
• Communicate with you about your order
• Deal with enquiries, complaints, returns and refunds
• Provide customer support
• Maintain records of transactions
• Prevent fraud and protect the security of our business
• Improve our products, services and customer experience
• Send marketing communications where you have consented to receive them, or where otherwise permitted by law
• Understand how customers interact with our website and social media
• Comply with our legal and regulatory obligations

We will only use your personal information for purposes that are compatible with the reason it was collected, or where we have another lawful basis for doing so.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, Mini Mist may rely on:

Contract

We use information necessary to fulfil your order and provide the products you have purchased.

For example, we need your name and delivery address to send your Mini Mist order to you.

Legal obligation

We may process information where necessary to comply with a legal obligation, such as accounting, tax, consumer protection or other legal requirements.

Legitimate interests

We may use information where it is necessary for our legitimate business interests and those interests are not overridden by your privacy rights.

This may include managing our business, responding to enquiries, improving our services, preventing fraud and maintaining the security of our systems.

Consent

Where required, we will ask for your consent before using your information for a particular purpose, such as certain marketing communications or non-essential cookies.

Where processing is based on consent, you have the right to withdraw that consent at any time.

We may occasionally send marketing communications about Mini Mist, including information about products, promotions, offers or other updates.

Where consent is required, we will only send marketing communications where you have given appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing does not affect communications that are necessary for an order or other transaction.

Mini Mist operates social media accounts, including Instagram and TikTok.

If you contact, tag, comment on or otherwise interact with Mini Mist through social media, the relevant social media platform may process your personal information according to its own privacy policy.

We may see and retain information that you make available to us through those platforms where reasonably necessary to respond to you or manage our social media presence.

We do not control how social media platforms process your personal information.

We may share your personal information with trusted third parties where necessary to operate Mini Mist and provide our services.

These may include:

• Payment providers
• Delivery and postal providers
• Website hosting and e-commerce providers
• Email and communication providers
• IT and software providers
• Accounting and professional service providers
• Analytics providers
• Government authorities, regulators or law enforcement where legally required

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and security arrangements are in place.

We do not sell your personal information to third parties.

When you place an order through the Mini Mist website, you may be required to provide payment information, such as your debit or credit card details, in order to complete your purchase.

Payment information entered during checkout is processed through the payment processing services connected to our website.

Mini Mist does not intentionally store your full debit or credit card number or security code on its own systems. Payment information is handled securely by the relevant payment processor in accordance with its own privacy policy and applicable security requirements.

We may receive limited payment-related information, such as confirmation that a payment has been successfully completed, the payment method used, transaction information and details necessary to process refunds or resolve payment queries.

When you place an order, we use the personal information you provide, including your name and delivery address, to fulfil and deliver your order.

We may share the information necessary to deliver your order with the postal or courier service selected by Mini Mist.

The delivery provider may change from time to time depending on factors such as availability, cost, delivery location and the size or nature of your order.

We only provide delivery providers with the information reasonably necessary to fulfil the delivery of your order.

The delivery provider may process your information in accordance with its own privacy policy.

Some Mini Mist orders may include an optional personal safety alarm.

Where you choose to receive or decline this item, we may process information relating to your order and preference where necessary to fulfil your request.

The personal safety alarm is provided as an optional product inclusion and does not require Mini Mist to collect any information about your personal circumstances or reasons for choosing the product.

Mini Mist supports Women’s Aid through its charitable giving initiative.

Mini Mist will donate a proportion (10%) of its profits to Women’s Aid in accordance with the business’s stated charitable commitment.

We do not provide Women’s Aid with customers’ personal information simply because a customer purchases from Mini Mist.

Your purchase information is used to calculate and administer Mini Mist’s charitable contribution where necessary, but individual customer details will not be shared with the charity unless there is a separate lawful reason to do so.

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function, including for shopping basket, checkout and security purposes.

Other cookies, such as analytics or advertising cookies, may require your consent depending on their purpose and applicable law.

Where required, you will be given information about these cookies and appropriate choices regarding non-essential cookies.

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

For example:

• Order and transaction information may be retained for as long as necessary to fulfil legal, accounting and tax requirements.
• Customer service correspondence may be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.
• Marketing information will be retained until you unsubscribe or it is otherwise no longer required.
• Information may be retained for longer where necessary to establish, exercise or defend legal claims.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Ask what personal information we hold about you
• Request a copy of your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request the transfer of certain information to another organisation
• Withdraw consent where we rely on consent to process your information

These rights are not absolute and may be subject to legal exceptions.

If you would like to exercise any of these rights, please contact us using the details provided in this Privacy Policy.

We may need to verify your identity before fulfilling certain requests.

Some of the third-party services we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place, where required by applicable data protection law.

Our website and social media content may contain links to third-party websites, including payment providers, delivery services, social media platforms and charitable organisations.

We are not responsible for the privacy practices or content of third-party websites.

We recommend checking the privacy policy of any third-party website you visit.

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use, or applicable data protection law.

The latest version will be made available on our website and will include the date it was last updated.

We recommend checking this page periodically for updates.

If you have concerns about how Mini Mist has used your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You can find information about making a complaint through the ICO’s website.

• Information Commissioner’s Office
• Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF

Website: https://ico.org.uk/

If you have any questions about this Privacy Policy, your personal information or how Mini Mist handles your data, please contact:

• Mini Mist
• Email: enquiries.minimist@outlook.com
• Instagram: @minimist.uk